Frequently Asked Questions

To manually install the CallRouter plugin, first download the plugin file in .zip format. In your WordPress dashboard, navigate to Plugins > Add New and click on "Upload Plugin." Choose the CallRouter .zip file from your computer and click "Install Now." Once installed, click "Activate" to enable the plugin.

If you encounter an error while uploading, ensure that the file size does not exceed the server's upload limit. You can increase this limit by adjusting the `upload_max_filesize` directive in your php.ini file or contacting your hosting provider for assistance.

Ensure your WordPress installation meets the minimum version required by CallRouter. Also, verify PHP version compatibility and any server configurations needed, as specified in the plugin documentation. It is recommended you install WordPress version 6.7 or higher.

After activation, a new menu item called "CallRouter" should appear in your WordPress admin dashboard. There is no configuration required, however to read about admin functionality you can view the "info" page located in the WordPress admin page under the CallRouter plugin.

Disable other plugins one-by-one to identify conflicts. If a specific plugin is conflicting, consider reaching out to the support teams of both plugins for a resolution or alternative setup suggestions.

On our website you can find a contact page or send us an email at support@callrouter.org and we'll get back to you as soon as we can.

You can access your Twilio API keys by logging into your Twilio account. Navigate to the Twilio Console, and under the "Dashboard," you'll find your Account SID and Auth Token, which are your API keys.

Once the CallRouter plugin is activated, go to the plugin settings page in your WordPress dashboard. Locate the sections to enter your Twilio Account SID and Auth Token. Enter your credentials and save the settings.

Yes, ensure that your WordPress site is using HTTPS to secure data transmission. Additionally, restrict access to your WordPress admin to trusted users only. Never share your Twilio credentials publicly.

The CallRouter plugin may require permissions to make HTTP requests to Twilio's servers. Make sure your web server environment allows outbound requests.

Double-check that your Twilio Account SID and Auth Token are correctly entered and up-to-date. Verify that your web host is not blocking outgoing requests to Twilio's API endpoint. Consult any plugin logs or error messages for additional troubleshooting information.

To get OpenAI API keys, you must first create an account on the OpenAI platform. Once logged in, navigate to the API section of the dashboard where you can generate and manage API keys.

After activating the CallRouter plugin, navigate to the plugin's settings page within your WordPress dashboard. There should be a designated area to enter your OpenAI API key. Enter the key and save the settings to connect your AI assistant functionality.

Always ensure your website is running over HTTPS to protect sensitive data. Restrict access to your site and dashboard to trusted users only. Never expose your API key publicly.

First, verify that your OpenAI API key is entered correctly, with no leading or trailing spaces. If issues persist, check internet connectivity and make sure your server can reach OpenAI's API. Review any error messages or logs for further insights.

Only users with the Administrator role can access the CallRouter admin section where API keys can be managed.

Users with either the Administrator role or the custom CallRouter role can access the CallRouter dashboard for monitoring and managing call activities.

You can assign the CallRouter role to a user by navigating to the WordPress dashboard, selecting Users, choosing the desired user, and changing their role to CallRouter. Save the changes to update their role.

The CallRouter role is designed to allow users to access the CallRouter dashboard, enabling them to manage call-related functions without having full administrative rights on the site.

Users without the proper roles will be denied access to the CallRouter admin section and dashboard. Access control is enforced to maintain security and integrity.

Change or revoke their role through the Users section, adjusting it to a less privileged role, such as Subscriber, to remove their access to CallRouter features.