Cookie Policy

What are cookies?

A cookie is a small text file that is placed on your device (computer, smartphone, or other electronic device) when you visit a website. Cookies are widely used to make websites work more efficiently, as well as to provide information to the website owners. They help in remembering your preferences, enabling certain functionalities, and enhancing your overall browsing experience. At CallRouter, we use cookies to improve our service, understand user behavior, and tailor our communications to better meet your needs. This Cookie Policy outlines the types of cookies we use, their purposes, and how you can manage your cookie preferences.

Types of cookies we use

At CallRouter, we use different types of cookies to enhance your experience on our website and ensure its efficient operation. These cookies are categorized based on their purpose and functionality:

Necessary Cookies: These cookies are essential for the basic functions of our website. They enable core features such as security, network management, and accessibility. Without these cookies, services that you have requested, like logging into your account or making use of our subscription features, cannot be provided. Necessary cookies do not collect any personal information that could be used for marketing purposes or tracking your browsing history.

Analytical Cookies: Analytical cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. These cookies allow us to track website usage, identify trends, and gather insights on how to improve our services and user experience. By analyzing this data, we can optimize our site’s performance and tailor our content to better meet your needs. Examples of the data collected include the number of visitors, the pages they visit, and the sources from which they arrived at our site.

Functionality Cookies: Functionality cookies are used to enhance the performance and functionality of our website. They remember your preferences and choices, such as your username, language, or region, to provide a more personalized and convenient experience. These cookies also enable enhanced features, like live chats or video playback, ensuring that you have a seamless interaction with our services. While these cookies are not essential for the website to work, they add significant value by improving your overall experience.

By using our website, you consent to the use of these cookies as described. However, you can manage your cookie preferences through your browser settings at any time, although disabling some cookies may affect the functionality and performance of our site.

Processing of personal data

We process information obtained from cookie data in compliance with applicable data protection laws and regulations. When you visit our website, we may collect and process certain information through cookies to improve our services, enhance user experience, and analyze website traffic. This information is processed lawfully, transparently, and for legitimate purposes outlined in our Privacy Policy. We may use cookie data to personalize content, tailor advertisements, and provide relevant recommendations based on your browsing behavior. Additionally, we may share anonymized or aggregated cookie data with trusted third parties for analytical or marketing purposes, ensuring that individual users cannot be identified. By using our website, you consent to the processing of cookie data as described in our Cookie Policy and Privacy Policy. You have the right to manage your cookie preferences and opt-out of certain types of cookies through your browser settings.

All payments for our services are processed in U.S. Dollars (USD). Users are responsible for any currency conversion fees or additional charges that may be applied by their payment provider. By subscribing to our services, users acknowledge and accept that all billing will be conducted in USD, regardless of their location.

Information stored in cookies

Cookies may store various types of information to enhance your browsing experience and improve the functionality of our website. This information includes but is not limited to your preferences, such as language settings or preferred light or dark mode, which help customize your experience and streamline navigation. Additionally, cookies may store data related to your interactions with our website, such as pages visited, links clicked, and time spent on each page. This data allows us to analyze user behavior, track website performance, and identify areas for improvement. Cookies may also store information for authentication purposes, such as login credentials or session tokens, to facilitate secure access to your account. Overall, the information stored in cookies is designed to optimize your experience on our website by providing personalized content, improving site functionality, and ensuring seamless navigation.

Duration of cookie storage

Most cookies have a predetermined duration or lifespan, which can vary depending on their type and purpose. Session cookies, for example, are temporary and are automatically deleted from your device when you close your browser. These cookies are used to maintain your session and enable certain functionalities while you navigate our website. Persistent cookies, on the other hand, remain stored on your device for a specified period, even after you close your browser. These cookies may be used to remember your preferences or settings for future visits, making your browsing experience more convenient and personalized. The duration of persistent cookies can range from a few hours to several months or even years, depending on the specific cookie and its expiration date set by the website. At CallRouter, we use a combination of session and persistent cookies to optimize our website's performance and enhance user experience while ensuring compliance with applicable data protection regulations.

Removing cookie data

users have the ability to manage and remove cookie data stored on their browsers to control their online privacy and preferences. Most web browsers provide options for users to view, manage, and delete cookies stored on their devices. This can typically be done through the browser's settings or preferences menu. Users can choose to delete all cookies, selectively remove certain cookies, or set preferences to block or allow cookies from specific websites. By clearing cookie data, users can reset their browsing history, preferences, and personalized settings, which may improve privacy and security while browsing the web. It's important to note that clearing or blocking cookies may impact certain functionality of our website.

- CallRouter Team -