Privacy Policy

Our privacy policy

Who we are

We are committed to safeguarding your privacy and ensuring the security of your personal information. This privacy policy is issued on behalf of the CallRouter team and represents the company as the official privacy policy for CallRouter.

How to contact us

You can easily reach out to us through the contact form on our Contact Page. Simply fill in your details and message, and one of our dedicated team members will promptly respond to your inquiry.

Your rights as someone who we may hold personal data about

At any point in time you can update your account information yourself from within your account settings. You are free to unsubscribe from our newsletters or marketing emails using the link at the bottom of the email. You are also free to unsubscribe from our subscription based service at any pint from within your account settings. If you want to delete saved cookie data, our cookie policy will show you how to do that.

Here is a list of rights you posess while we are in possession of your personal data

Right to Access: Individuals have the right to request access to the personal data that you hold about them.
Right to Erasure (Right to be Forgotten): Individuals can request that their personal data be deleted under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing: Individuals can request that the processing of their personal data be restricted under certain circumstances, such as when the accuracy of the data is contested or when the processing is unlawful.
Right to Object: Individuals can object to the processing of their personal data in certain situations, such as when the processing is based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Individuals have the right to withdraw consent for the processing of their personal data at any time, where consent is the legal basis for processing.
Right to Lodge a Complaint: Individuals have the right to lodge a complaint with a supervisory authority if they believe that their data protection rights have been violated.

It's important to note that the specific rights may vary depending on the applicable data protection laws in your jurisdiction, such as the GDPR in the European Union or the CCPA in California. It's important to also remember that our website may provide links to external websites in which we are not responsible for the privacy practices of those sites.

When we collect data

We ask permission to collect personal data.
We are transparent about what data we collect and for what purposes.
We only collect data that is necessary for providing and improving our services.
User data is securely stored and protected from unauthorized access.
We obtain user consent where required and provide users with control over their data.
Users have the ability to access, correct, or delete their information.
We use user data responsibly, never sharing or selling it to third parties for marketing purposes without explicit consent.

Types of data we collect

Whenever you visit our site we may collect:

Registration Information (Name, Email Address, Phone Number)
Location information based on your IP address.
Payment or transactional information that we use to process subscriptions.
Content posted or shared on our channels such as social networks.

Why do we process personal data

To provide and maintain our services: Personal data is collected to facilitate the provision of our communication solutions and ensure their proper functioning.
To manage user accounts: Personal data is processed to create and manage user accounts, allowing users to access and utilize our services.
To communicate with users: Personal data is used to communicate important updates, notifications, and support-related messages to users.
To improve and optimize our services: Personal data is analyzed to identify usage patterns, trends, and areas for improvement in our services.
To personalize user experience: Personal data is utilized to tailor our services and communications to better meet the individual preferences and needs of users.
To ensure security and prevent fraud: Personal data is processed to detect and prevent fraudulent activities and unauthorized access to our services.
We use user data responsibly, never sharing or selling it to third parties for marketing purposes without explicit consent.

It's important to note that all personal data processing activities are conducted in compliance with applicable data protection laws and regulations, and with the utmost respect for user privacy and rights.

How we process personal information

When a visitor interacts with our website at CallRouter, we process personal data in several ways to enhance their browsing experience and provide relevant information. This may include collecting basic user information such as IP addresses, device information, and browsing behavior through cookies and similar technologies. We use this data to analyze website traffic, optimize site performance, and customize content to better meet the needs of our visitors. Additionally, when visitors voluntarily provide personal information through forms or inquiries, we securely store and process this data to fulfill their requests and communicate with them effectively. Throughout the data collection process, we prioritize user privacy and adhere to strict data protection standards to ensure that personal data is handled responsibly and in accordance with applicable laws and regulations.

How long do we keep your information

we retain personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy and to provide our services to our users. Generally, this means that we will keep personal information as long as the user's account remains open. Upon closure of an account, we may retain certain personal information for a limited period of time to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes. After the retention period expires, we securely delete or anonymize personal information to prevent unauthorized access or use. We are committed to minimizing the retention of personal information and only keeping it for as long as necessary to achieve the purposes for which it was collected.